Account and Data Deletion
Last updated: October 19, 2026
Delete in the app or on the web
Sign in to Matchup, open Profile, and select Delete Account. An account with a usable password confirms with its current password. An Apple, Google, Facebook, or other account without a usable password confirms by typing its email address. You do not need to create a password just to delete a social account.
Request deletion without the app
Email support@matchup.us with the subject Account deletion request and the email associated with your account. This option is available without signing in or reinstalling Matchup, and it works for every account type. We may ask for information needed to verify account ownership. Do not email your password. If you have no account, you can also request removal of invitation or roster information held about you.
Subscriptions and failures
Before deleting an account, Matchup attempts to cancel its active Stripe subscriptions. If cancellation or deletion fails, the account remains available and an error is shown so you can retry or contact support. Deleting the app alone does not delete your account or cancel a subscription. Account deletion does not itself issue a refund; contact support about a payment.
What is removed and what can remain
Successful deletion removes your account, profile, preferences, memberships, authentication and push tokens, and your messages. Shared conversations and match results remain available to other participants with your account link removed. Order and payment records can remain with the payer account link removed.
Limited financial, security, invitation, moderation, and legal records may remain when needed for legal obligations, fraud prevention, resolving disputes, or protecting others. Backups and service-provider records can persist under their retention processes. Deleting your Matchup account does not delete your Apple, Google, Facebook, or Stripe account. Contact support about residual personal information or a processor deletion request.
Before you confirm
Account deletion is permanent. Save information you need first. If you cannot access the confirmation screen, use the email option above. See the Privacy Policy for how information is used and Support for help.